What Drives Us:
As an active corporate citizen in the communities, we serve Atlas Collections, Inc. (d/b/a ACI Indiana) is committed to meeting the evolving needs of our clients and their consumers.

It is the mission of ACI Indiana to deliver quantifiable results to the clients we serve. We will accomplish our mission with confidence and dedication by performing best practices at above industry standards to increase your bottom line.

Our goals are our clients’ goals. Challenges will be met with sophisticated technology, enhanced communication, honesty, and innovative collaboration.

ACI Indiana is committed to helping your consumers feel confident about their financial future by accommodating their unique and diverse needs in an ever-changing economic landscape.

What We Do:
In collaboration with specialized vendors in the account receivables industry, we have developed a collection process that exceeds the expectations of our clients. Boasting a high recovery rate across multiple industries, we take a “cradle to grave” approach to your accounts. A common misconception is that the older the debt is, the harder it is to collect. With ACI Indiana, that isn’t the case. By utilizing a combination of traditional collection methods, cutting edge technology, and the Indiana legal system we effectively and efficiently improve recovery rates. Whether you give us first, second, or even third placement in the collections process, we can guarantee that we will use all our resources to provide the best returns to our clients.

Our methods may include, but are not limited to letters, phone calls, email campaigns, text message campaigns, settlement campaigns, and legal recourse.

The best part? We do it all with NO up-front cost to you! We don’t get paid unless you get paid.

Where To Begin:
The account recovery process at ACI Indiana starts with you, the client. To offer the best service possible, we require signed contracts, invoices, and any communications between you and your consumers. Having this information enables us to adhere to best practices, ensuring we maintain your client relationships while holding them accountable for products or services provided.

Industries We Serve:
ACI Indiana prides itself on our ability to adapt to the collection needs of various industries. While our primary focus began with healthcare, we also collect for financial institutions, trade services, property management, utilities, government offices, educational systems, waste management, and many other local businesses. Whatever industry you come from, we’re here to help provide you with the next steps to securing past due receivables and increasing your cashflow.

Compliance & Affiliations:
Protecting your reputation as a creditor and our reputation as a business is at the forefront of everything that we do. Our employees are involved in ongoing training in various aspects of the account recovery industry so that we can comply fully with the Federal Information Security Management Act (FISMA), Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA), Telephone Consumer Protection Act (TCPA), and the Consumer Financial Protection Bureau (CFPB). Furthermore, we are affiliated with the American Collectors Association (ACA) and the Indiana Collectors Association (ICA) and use their principles as a guide.

Did You Know:

  • The state of Indiana allows for legal fees, court cost and collection fees to be paid by the consumer if previously agreed to in a signed contract. (Bernal v. NRA Group, LLC, 930 F.3d 891 (7th 2019))
  • The statute of limitations on most unpaid debts without a judgment is 6 years from the date of service or date of last payment. (Indiana Code, §34-11-2-7(1-2))
  • The statute of limitations on an unpaid judgment is 20 years but may be renewed almost indefinitely. (Indiana Code, §34-11-2-12)
  • Once a judgment is obtained, we may be able to collect on an account through wage garnishment. In the state of Indiana, wage garnishments allow us to deduct up to 25% of a consumer’s wages until the debt is paid in full. (Indiana Code 24-4.5-5-105)

Please note that Atlas Collections, Inc. is not an attorney, and this information should not be construed or used as legal advice. This information pertains primarily to debts originating in the state of Indiana.

Our History:
Founded in 1986 by Mr. John Fisher, ACI Indiana has provided account recovery services for local business owners and service providers for over 38 years. Providing world-class and compliant collection services, ACI Indiana aims to continue to build upon the foundation laid out by Mr. Fisher.

Our current President, Ms. Heather Gilb (B.S. Forensic Accounting, SNHU), has been a long-standing employee of Atlas Collections, Inc. She began her journey here in the Fall of 1996 as the Payment Entry Clerk and continued her career as an Account Recovery Specialist, Operations Manager, and Compliance Officer before purchasing the business in 2021. Equipped with over 28 years of experience, Ms. Gilb’s goal is to continue providing excellent collection services to local communities and businesses to drive our local and state economy.

Contact Us:
Contact us today to see how we can best serve you and your business using the information below.

Through our Website: Contact Us
By Mail: ACI Indiana
1410 Broad St
New Castle, IN 47362
By Phone: (765) – 529 – 3377
By Email: contactus@atlascollects.com